In 2005 Jeff bought a laptop.  Like you and I, Jeff took his laptop home, took it out of the packaging, plugged it in and after a while the battery started breaking down.   As any customer would do, Jeff contacted the company he had purchased it from (Dell) and proceeded to try to get it...

Engaging customers via social media is increasingly becoming a necessity for small businesses. From customer service complaints to awareness and contesting, the goal of the exercise is to appear genuine to one’s clientele and one’s offering.  This authenticity is often forgotten when a...

To start any discussion about QR codes one has to first explain what they are.  In a nutshell Quick Response Codes (QR Codes) are image barcodes that when scanned, are designed to push a customer/user/visitor to an online destination.  This could be a social media site, a donation form, a...

Well folks, WhyYourSocialMediaSucks.com is now live.   In the coming months expect to see us cover topics across the world of social media including FB follies, Bad Customer Service online, and Why Being Funny is effective in your marketing to name a few…stay tuned!

Welcome to Why Your Social Media Sucks.  This blog is designed to help the average Social Media marketer and the Social Media novice get a glimpse into the world of Social Media one messed up item at a time.    From Facebook to Reddit, my goal is to help shed some light on some of the...